Terms of service

By creating an account, accepting an invitation, buying a subscription or using Repit, you agree to these terms. If you use Repit for a company, gym, school, team or other organisation, you confirm that you have authority to bind that organisation.

You must be at least 18 to create a coach or organisation account. A parent, guardian, school, club or other authorised organisation must approve use by a person who cannot enter into this agreement themselves.

Repit provides tools for coaching operations, programming, training delivery, nutrition context, readiness, check-ins, communication, payments and related administration. Features may vary by plan, role, device, country or workspace configuration.

We may improve, replace or discontinue features. Where a change materially reduces a paid service, we will give reasonable notice where practicable.

You must provide accurate information, keep sign-in methods secure and tell us promptly if you suspect unauthorised access. You are responsible for activity performed through your account unless it results from our failure to use reasonable care.

Workspace owners control membership and permissions within their organisation. Users must not share accounts or use another person's account without permission.

Coaches and organisations decide which clients to invite, what information to collect and how to use Repit in their services. They are responsible for having an appropriate legal basis, giving required notices, maintaining suitable professional qualifications and permissions, and responding appropriately to client information.

You must only upload or access personal data you are authorised to use. Workspace members must respect role and client-access restrictions. Repit may act as a processor for information a coach or organisation controls and as a controller for account, billing, security and service-operation data, as described in our privacy notice. When Repit processes client data on your behalf, our Data Processing Addendum applies.

Repit is a coaching and fitness product, not a medical device, healthcare provider or emergency service. Readiness scores, nutrition information, training suggestions, automated adjustments and AI-generated content are informational tools. They are not diagnosis, treatment or a substitute for qualified medical advice.

Coaches remain responsible for professional judgement and must review automated outputs before relying on them. Users should stop activity and seek appropriate professional or emergency help if they have pain, injury, concerning symptoms or an urgent health issue.

You must not:

• break the law or another person's rights;
• access data, accounts or systems without authorisation;
• upload malicious code or disrupt, overload or probe the service;
• circumvent plan, billing, security or access controls;
• scrape or bulk-extract the service except through an approved export or API;
• use Repit to harass, discriminate, deceive or cause harm;
• resell or copy Repit except under a written agreement; or
• use outputs to train a competing model or service without our permission.

You retain ownership of content you submit. You grant Repit a limited, worldwide licence to host, copy, process, transmit and display that content only as needed to provide, secure, support and maintain the service and meet legal obligations. We do not use private coaching or health content to train general-purpose AI models unless the responsible controller and affected user have expressly agreed.

You confirm that you have the rights and permissions needed for submitted content. Feedback may be used to improve Repit without payment or obligation to you.

Repit and its licensors own the service, software, designs, documentation, branding and other protected materials. These terms give you a limited, non-exclusive, non-transferable right to use the service during your account or subscription term. No other rights are granted.

Prices, included usage, billing period and taxes are shown before purchase. Paid subscriptions renew automatically for the stated billing period unless cancelled before renewal. You authorise our payment provider to charge the selected payment method.

You can manage or cancel a web subscription through the billing portal. App Store or Google Play purchases must be managed through the relevant store. Cancellation stops future renewal and access normally continues until the end of the paid period.

Any trial length and limitations are shown at signup. Unless the offer says otherwise, a trial does not create a charge until you actively choose a paid plan. We may change prices for future billing periods after giving reasonable notice.

Statutory cancellation and refund rights are unaffected. Other payments are generally non-refundable once the relevant billing period starts, except where required by law or expressly stated at purchase. Contact us if you believe a charge is incorrect.

Founding places. A founding place applies a permanent discount of half the list price to a coach plan subscription. It applies to coach plans only and never to workspace plans. The discount continues for as long as that subscription remains active and continuously paid, and for as long as we offer that plan or a successor plan. Moving between coach plans keeps the discount. If the subscription is cancelled, the discount ends and does not apply to any later subscription. A founding place is personal to the account and is not transferable. Client limits, features and Coach AI allowances follow the plan you are on and are not increased by the discount. The offer closes when 50 places are taken or on the published closing date, whichever is first, and we may close it to new sign-ups before then. Nothing in this paragraph affects your statutory rights.

Repit relies on providers for hosting, authentication, payments, email, analytics, AI and app distribution. Their own terms may apply to services you choose to connect. We are not responsible for third-party products outside our reasonable control.

We aim to keep Repit reliable but do not promise uninterrupted or error-free operation. Maintenance, security incidents, provider failures and events outside reasonable control may affect availability. Support requests can be sent from Settings or to support@repit.coach.

You may stop using Repit or cancel a subscription at any time. We may restrict or suspend access where reasonably necessary for security, non-payment, legal compliance, serious misuse or breach of these terms. Where appropriate, we will explain the reason and give an opportunity to remedy it.

Account and profile deletion is described on our account-deletion page. Some financial, transaction, security and legal records may be retained after closure. Deleting an account does not automatically cancel a subscription managed by Apple or Google.

Repit is provided with reasonable care and skill. Except for rights that cannot lawfully be excluded, we do not guarantee that every feature or output will meet every training, business or performance objective. You remain responsible for decisions made using the service and for maintaining appropriate copies of important business records.

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights.

Subject to that, Repit is not liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. For business users, our aggregate liability arising from the service in any twelve-month period is limited to the fees paid for the affected service during that period.

We may update these terms to reflect changes to the service, law, security or business operations. We will publish the effective date and give reasonable notice of material changes. Continued use after the effective date constitutes acceptance where permitted by law.

These terms are governed by the laws of England and Wales. Courts in England and Wales have jurisdiction, without removing any mandatory rights a consumer has to bring a claim in their home jurisdiction.

Questions, complaints and legal notices can be sent to support@repit.coach. Please include your account email and enough detail for us to identify the issue.

Repit is operated by EF PRODUCT LABS LTD, a company registered in England and Wales under company number 17285911. Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.